Customer Support & Order Specialist

ADP, Inc.; Elk Grove Village (IL); On-site; USD 28,000 - 29,000; Full time

Job summary

ADP, Inc. is seeking a Customer Support Representative in Elk Grove Village, IL to provide helpful product information and respond promptly to customer inquiries.

The role is a full-time, on-site position with duties spanning order assistance, invoicing, and service upsell. Candidates should hold an associate degree and be proficient in MS Word, Excel, and PowerPoint, with strong communication and organizational skills.

Qualifications

• Associate degree required.
• Proficient in MS Word, Excel and PowerPoint.
• Strong communication and multitasking skills.

Responsibilities

• Assist customers by phone for orders on consumable parts.
• Fill out invoice forms, determine charges, collect deposits, and issue changes.
• Suggest new or additional services to customers.
• Inform customers of prices, shipping dates and delays.
• Enter data to determine total costs.
• Monitor inventory and alert logistics to potential stockouts.
• Initiate purchase requisitions.
• Perform other duties as assigned.

Skills

Effective communication

Multitasking

Interpersonal skills

Education

Associate Degree in Business/Administration or equivalent

Tools

MS Word

MS Excel

PowerPoint

Job description

ADP, Inc. is seeking a Customer Support Representative in Elk Grove Village, IL to provide helpful product information and respond promptly to customer inquiries.

The role is a full-time, on-site position with duties spanning order assistance, invoicing, and service upsell. Candidates should hold an associate degree and be proficient in MS Word, Excel, and PowerPoint, with strong communication and organizational skills.