Customer Service & Order Support Specialist

MC Machinery Systems, Inc.; Elk Grove Village (IL); On-site; USD 40,000 - 52,000; Full time

Job summary

MC Machinery Systems, Inc. is seeking a Customer Service Representative in Elk Grove Village, IL to provide product information and answer customer inquiries promptly and courteously.

You will handle order intake, invoicing, and data entry while coordinating with logistics to prevent delays. The ideal candidate has an associate degree in business or related field and strong MS Word/Excel skills, along with excellent communication and multitasking abilities.

Qualifications

• Associate degree in business, administration or related field.
• Proficient in MS Word, Excel and PowerPoint.

Responsibilities

• Assists customers by phone for orders on consumable parts.
• Enter data into computer to determine total cost for customer.
• Inform customer of unit prices, shipping date and delays; collect deposits where needed.
• Solicits sale of new or additional services.
• Check inventory and notify Logistics of low stock; initiate purchase requisitions.

Skills

Phone support

Customer service

Multitasking

Written communication

Interpersonal skills

Education

Associate degree in Business or related field

Tools

MS Word

Excel

PowerPoint

Job description

MC Machinery Systems, Inc. is seeking a Customer Service Representative in Elk Grove Village, IL to provide product information and answer customer inquiries promptly and courteously.

You will handle order intake, invoicing, and data entry while coordinating with logistics to prevent delays. The ideal candidate has an associate degree in business or related field and strong MS Word/Excel skills, along with excellent communication and multitasking abilities.