Order & Customer Care Specialist

ADP, Inc.; Town of Thorp (WI); Presencial; USD 29.000 - 32.000; Jornada completa

Descripción de la vacante

ADP, Inc. in Thorp, WI is seeking a Customer Service Specialist to provide internal and external support by accurately processing orders, coordinating requirements, and resolving questions or discrepancies.

The role requires one year of customer service experience and proficiency with Microsoft Office. The position primarily involves order review, communication with customers, and collaboration with Purchasing, Engineering, and Production to ensure on-time deliveries and accurate information

Formación

• Education: High school diploma or equivalent.
• Experience and/or Training: One year of customer service experience.
• Licenses/Certificates: None required.
• Technology/Equipment: Proficiency working with the Microsoft Office suite.

Responsabilidades

• Review purchase orders to confirm information is complete and accurate.
• Obtain missing order information by working with customers and internal departments.
• Enter pertinent customer and order information into applicable systems.
• Process orders in accordance with established requirements.
• Review information provided in RFQs and prepare accurate quotes.
• Communicate issues or delays that may affect shipment dates.
• Respond to customer inquiries regarding order status, freight rates, price-list quotes, product information, and discrepancies.
• Provide timely, accurate information in response to identified customer needs.
• Maintain professional and collaborative customer relationships.
• Verify raw-material schedules with Purchasing.
• Coordinate shipments with customers based on availability, capacity and delivery requirements.
• Communicate relevant order and delivery information to support aligned customer expectations.
• Relay customer order changes and clarification requests to Engineering and Production.
• Work with internal departments to resolve order-related questions and missing information.
• Support accurate and timely communication among customers, Purchasing, Engineering, Production, and other involved departments.
• Perform other duties within the scope of this role as assigned by management.

Conocimientos

Customer service

Communication

Order processing

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

ADP, Inc. in Thorp, WI is seeking a Customer Service Specialist to provide internal and external support by accurately processing orders, coordinating requirements, and resolving questions or discrepancies.

The role requires one year of customer service experience and proficiency with Microsoft Office. The position primarily involves order review, communication with customers, and collaboration with Purchasing, Engineering, and Production to ensure on-time deliveries and accurate information