Customer Service Manager: Lead & Elevate Service

ADP; Hoffman Estates (IL); On-site; USD 70,000 - 105,000; Full time

Job summary

ADP in Hoffman Estates, IL is seeking a Customer Service Manager to lead and develop the customer service team, manage orders across multiple business units, and drive customer satisfaction. You will oversee coordination between order entry, sales, repair and support, implementing training and process improvements to boost performance.

The role requires strong leadership, CRM and order management proficiency, and a focus on delivering efficient, customer-centric service to support company growth.

Qualifications

• Experience in customer service management or leadership role.
• Knowledge of customer service training methodologies and best practices.
• Experience working with service departments and multiple business units.
• Excellent problem solving skills with the ability to handle complex customer issues.

Responsibilities

• Lead, mentor, and train the customer service team to deliver high-quality support and service.
• Manage order processing and priorities for multiple businesses using the same resources.
• Develop and maintain strong relationships with customers and key stakeholders to understand their needs and resolve issues promptly.
• Collaborate with business leaders, sales, and service departments to align customer service strategies with business goals.
• Analyze customer feedback and service metrics to identify areas for improvement and implement effective solutions.

Skills

Leadership

Training methodologies

Cross-functional collaboration

Problem solving

Order entry & sales processes

Interpersonal skills

Education

Bachelor’s degree in Business Admin/Marketing

Tools

CRM software

Order management systems

Job description

ADP in Hoffman Estates, IL is seeking a Customer Service Manager to lead and develop the customer service team, manage orders across multiple business units, and drive customer satisfaction. You will oversee coordination between order entry, sales, repair and support, implementing training and process improvements to boost performance.

The role requires strong leadership, CRM and order management proficiency, and a focus on delivering efficient, customer-centric service to support company growth.