Customer Support & Order Fulfillment Specialist

Technology for Energy Corporation; Knoxville (TN); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Technology for Energy Corporation in Knoxville, TN is seeking a Customer Support Specialist to support daily operations, process sales orders, manage RMAs, and ensure export compliance. You will serve as a liaison between customers and internal teams to ensure accurate order fulfillment and timely issue resolution.

The role requires strong customer service, attention to detail, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED required.
• Strong customer service and relationship-building skills.
• Proficiency with Microsoft Office Suite.
• Strong organizational and time-management skills.
• Attention to detail and accuracy.
• Effective problem-solving and decision-making skills.
• Excellent verbal and written communication skills.
• Professional telephone, email, and business etiquette.
• Ability to manage multiple priorities in a fast-paced environment.
• Teamwork and collaboration skills.
• Associate’s degree in business administration or related field preferred.
• Experience with SAP Business One or ERP systems preferred.

Responsabilités

• Provides order processing support and new order entry.
• Reviews orders for completeness and compliance.
• Coordinates with cross-functional teams to resolve discrepancies.
• Maintains accurate customer and order data in systems.
• Supports invoicing and downstream processes with complete documentation.
• Manages return materials authorizations (RMAs) and customer communication.
• Oversees RMA records and coordinates repair, replacement, or credit.
• Monitors RMA status and escalates stalled matters.
• Maintains export compliance records and questions with appropriate teams.
• Builds positive relationships with customers, vendors, and internal teams.

Connaissances

Customer service

Communication

Organizational skills

Time management

Problem solving

Attention to detail

Microsoft Office

Multi-tasking

Teamwork

Formation

High school diploma or GED

Associate’s degree in business administration

Outils

SAP Business One

ERP systems

Description du poste

Technology for Energy Corporation in Knoxville, TN is seeking a Customer Support Specialist to support daily operations, process sales orders, manage RMAs, and ensure export compliance. You will serve as a liaison between customers and internal teams to ensure accurate order fulfillment and timely issue resolution.

The role requires strong customer service, attention to detail, and proficiency with Microsoft Office.