Industrial Customer Success & Order Specialist

Supply Network; Memphis (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Supply Network in Memphis, TN, seeks a customer service and sales support professional to manage full account processes for products and services. You will respond to inquiries via phone, email, and direct interaction, coordinating with sales, fabrication, inventory, and warehouse teams.

The role requires at least 1 year in customer service or account management, familiarity with ERP/JDE, and strong Microsoft Office skills.

Qualifications

• Minimum 1 year in customer service, sales support, or account management.
• Experience processing orders, quotations, pricing, returns and credits.
• Experience with enterprise systems or databases; ERP/JDE preferred.
• Proficient in Microsoft Office; English required for U.S.

Responsibilities

• Process customer orders, quotations, and follow-ups.
• Serve as primary contact for inquiries via phone, email, or direct interaction.
• Coordinate with sales, accounting, inventory, and warehouse teams.
• Investigate discrepancies in order entry, pricing, shipping, and billing.
• Maintain accurate documentation of customer interactions and orders.

Skills

Customer service

Sales support

Account management

Order processing

Tools

ERP/JDE

Microsoft Office

Job description

Supply Network in Memphis, TN, seeks a customer service and sales support professional to manage full account processes for products and services. You will respond to inquiries via phone, email, and direct interaction, coordinating with sales, fabrication, inventory, and warehouse teams.

The role requires at least 1 year in customer service or account management, familiarity with ERP/JDE, and strong Microsoft Office skills.