Customer Experience & Order Specialist

Energy Jobline ZR; Schaumburg (IL); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Full Benefits

401K Match

PTO

Job summary

Energy Jobline ZR in Schaumburg, IL is looking for a Customer Service Specialist to support customers, respond to inquiries, coordinate orders, and ensure smooth progression from entry to delivery.

This non-call-center role emphasizes email communication, organization, and reliable follow-through as you manage quotes, orders, and shipments with teams across warehouse, manufacturing, and purchasing.

Qualifications

• Minimum 1 year of experience in customer service and order processing.
• Experience in Microsoft Suite
• Excellent communication skills, both verbal and written
• High attention to detail, strong organization, and reliable follow-through
• Ability to multitask, prioritize, and collaborate effectively

Responsibilities

• Act as the primary contact for customer inquiries regarding product availability, pricing, and order status
• Enter, track, and manage sales orders from start to finish with a high level of accuracy
• Prepare quotes, enter customer purchase orders, and follow up on open orders
• Communicate updates regarding backorders, substitutions, lead times, or shipping delays
• Work closely with warehouse, manufacturing, and purchasing teams to confirm stock levels and production timelines
• Maintain accurate customer records, order histories, and documentation in our internal system
• Assist with returns, RMAs, credits, and warranty inquiries

Job description

Energy Jobline ZR in Schaumburg, IL is looking for a Customer Service Specialist to support customers, respond to inquiries, coordinate orders, and ensure smooth progression from entry to delivery.

This non-call-center role emphasizes email communication, organization, and reliable follow-through as you manage quotes, orders, and shipments with teams across warehouse, manufacturing, and purchasing.