Customer Experience & Order Support Specialist

LS Corp.; Memphis (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

Talentify in Memphis, TN is seeking a Customer Experience Sales Support professional. You will support the sales org from quote through order fulfillment and post-sale support, ensuring accuracy and responsiveness across teams.

You will review orders, enter data in QAD, create quotes, and provide timely order status updates while resolving issues and maintaining procedures to improve the overall customer experience.

Qualifications

• Strong attention to detail and commitment to accuracy.
• Clear and professional written and verbal communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborate effectively across departments and with customers.
• Familiarity with ERP systems, Salesforce, and Microsoft Office.

Responsibilities

• Review customer purchase orders for accuracy and alignment with quotes.
• Enter, update, and manage sales orders in the QAD ERP system.
• Create, update, and deliver customer quotes promptly.
• Support inside and outside sales with pricing, orders, and product inquiries.
• Provide customers with timely quotes and order status updates.
• Investigate and resolve order issues and discrepancies.
• Initiate returns and credits per procedures.
• Maintain SOPs and contribute to process improvements.

Skills

Attention to detail

Communication

Multi-tasking

Problem solving

Cross-department collaboration

Adaptability

Education

Bachelor's or associate degree or commensurate experience

Tools

ERP systems

Salesforce

Microsoft Office

Job description

Talentify in Memphis, TN is seeking a Customer Experience Sales Support professional. You will support the sales org from quote through order fulfillment and post-sale support, ensuring accuracy and responsiveness across teams.

You will review orders, enter data in QAD, create quotes, and provide timely order status updates while resolving issues and maintaining procedures to improve the overall customer experience.