Customer Experience & Operations Specialist

Senergy Petroleum; Arvada (CO); In loco; USD 38.000 - 52.000; Tempo pieno

Descrizione del lavoro

Senergy Petroleum seeks an administrative support specialist to assist with customer interactions and various admin tasks in an office setting. You will process orders, provide pricing and delivery information, and coordinate with internal departments while utilizing Microsoft Dynamics CRM and standard MS Office tools.

Preferred candidates have at least one year of inside sales experience and a strong ability to multitask with attention to detail in a customer-focused environment.

Competenze

• Strong computer skills and able to learn company systems and processes.
• Strong verbal and written communication skills.
• Ability to work proficiently in Microsoft Excel and Word.
• Adheres to the companys values and ethical expectations.
• Able to effectively multitask with a strong attention to detail.
• Strong customer service skills.

Mansioni

• Interact directly with customers by telephone, electronically, or face to face and respond to customer inquiries promptly
• Process orders, forms, applications and requests
• Provide pricing, product, and delivery information upon request
• Direct requests and unresolved issues to the appropriate resource
• Formulate resolution and response to customer issues
• Utilize Microsoft Dynamics CRM to record customer interactions and actions taken
• Communicate and coordinate with internal departments
• Facilitate prospects through new account credit process

Conoscenze

Customer service

Communication

Multitasking

Attention to detail

Computer literacy

Formazione

Trade or technical school in an applicable field

Strumenti

Microsoft Dynamics CRM

Microsoft Excel

Microsoft Word

Descrizione del lavoro

Senergy Petroleum seeks an administrative support specialist to assist with customer interactions and various admin tasks in an office setting. You will process orders, provide pricing and delivery information, and coordinate with internal departments while utilizing Microsoft Dynamics CRM and standard MS Office tools.

Preferred candidates have at least one year of inside sales experience and a strong ability to multitask with attention to detail in a customer-focused environment.