Customer Support & Growth Advocate (Churn & Renewals)

Manufacturing Plus; Miami (FL); Sur place; USD 57 000 - 82 000; Plein temps

Résumé du poste

Manufacturing Plus in Miami seeks a Customer Support Specialist to own churn reduction from day one and help grow the team with a collaborative approach.

You will drive upsell and renewal conversations, guide partners through co-marketing initiatives, and promote tools adoption to reduce blind spots for the local team in Florida. Competitive compensation and growth opportunities accompany the role.

Qualifications

• 1+ years owning outcomes, not just completing tasks.
• Excellent written and verbal communication skills.
• Flexibility to adapt to evolving business needs.

Responsabilités

• Walk FL partners through co-marketing they'll say yes to.
• Push Help Scout adoption so the FL team stops flying blind.
• Drive upsell and renewal conversations with existing Manufacturing Plus accounts.
• Chase down warm referrals before competitors in Miami get the call.
• Hand the Customer Support Specialist crew a territory plan they can actually run.

Connaissances

Cross-Functional Collaboration

Customer Satisfaction Surveys

Written & Verbal Communication

Time Management

Freelance Experience

Flexibility

Description du poste

Manufacturing Plus in Miami seeks a Customer Support Specialist to own churn reduction from day one and help grow the team with a collaborative approach.

You will drive upsell and renewal conversations, guide partners through co-marketing initiatives, and promote tools adoption to reduce blind spots for the local team in Florida. Competitive compensation and growth opportunities accompany the role.