Customer Success Program Lead - Renewals & Churn

Verizon; San Diego (CA); Hybrid; USD 78,000 - 150,000; Full time

Benefits offered by this job

401(k) matching

Paid holidays

Parental leave

Job summary

Verizon is seeking a Customer Success Program Consultant to drive renewal-focused programs, support churn mitigation, and help grow revenue within our Global Customer Success organization. You will report to the Senior Director of Account Services and manage program delivery across the GES team.

The role emphasizes data analysis, KPI tracking, and collaboration with executives, with a hybrid work model combining home and office presence.

Qualifications

• Bachelor's degree or four+ years of work experience.
• Four+ years of relevant experience required.
• Solid understanding of customer success principles and lifecycle management.
• Proficiency with listed data management tools.

Responsibilities

• Support churn mitigation and renewal-focused programs.
• Track and report on renewal KPIs and team performance.
• Collect and analyze data on churn and renewal initiatives.
• Identify issues and assist in resolution with leadership.
• Participate in culture-building activities within the team.

Skills

Customer success

Data tools

Analytics

Project management

Education

Bachelor's degree

Tools

Google Workspace

Gong

Gainsight

Salesforce

Staircase

Looker

AWS QuickSight

Smartsheets

Job description

Verizon is seeking a Customer Success Program Consultant to drive renewal-focused programs, support churn mitigation, and help grow revenue within our Global Customer Success organization. You will report to the Senior Director of Account Services and manage program delivery across the GES team.

The role emphasizes data analysis, KPI tracking, and collaboration with executives, with a hybrid work model combining home and office presence.