Customer Success & Growth Advocate

Way.com; Orlando (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading car services platform in Florida is seeking a dedicated support representative to enhance customer interactions through effective communication via calls, emails, and chats. The role includes onboarding new members, resolving issues, and providing insights to improve the overall customer experience. Ideal candidates should have strong problem-solving skills, a knack for relationship management, and the flexibility to support onsite needs. This position offers a unique opportunity to engage with customers and strengthen their membership value.

Qualifications

• Experience in customer support and communication.
• Strong problem-solving skills and ability to resolve issues efficiently.
• Capability to analyze data and provide actionable insights.

Responsibilities

• Manage inbound and outbound communications with customers.
• Identify and resolve customer concerns effectively.
• Guide new members through onboarding and benefits activation.
• Build lasting relationships with members and provide proactive support.
• Generate reports on customer satisfaction and service usage.
• Collaborate with cross-department teams to improve customer experience.

Skills

Customer communication

Problem-solving

Data analysis

Relationship management

Flexibility

Job description

A leading car services platform in Florida is seeking a dedicated support representative to enhance customer interactions through effective communication via calls, emails, and chats. The role includes onboarding new members, resolving issues, and providing insights to improve the overall customer experience. Ideal candidates should have strong problem-solving skills, a knack for relationship management, and the flexibility to support onsite needs. This position offers a unique opportunity to engage with customers and strengthen their membership value.