Support Associate (Part -Time Remote)

wolt; United States; Hybrid; USD 9,200 - 13,000; Part time

Benefits offered by this job

Multisport card

Platform credits cashback

Benefit Plus card

Snacks & drinks in office

Home-office flexibility after training

Job summary

Wolt in Bratislava is seeking a part-time customer support agent to handle live chat and occasional phone interactions for customers, partner venues, and couriers. The role operates on rotating shifts to cover Slovakia, with some coverage for Czechia, and starts in October 2026.

Open to candidates living outside Bratislava/Trnava regions. The team works evenings and weekends, with home-office flexibility after onboarding in the Bratislava office.

Qualifications

• Fluent Slovak and professional working proficiency in English (min B2).
• Some prior experience in a customer-facing or service role.
• Strong written and verbal communication with a friendly, personal tone.
• Comfort working evenings and weekends on a rotating shift schedule.
• Fast learner with ability to juggle multiple tasks.

Responsibilities

• Handle incoming live chats and occasional phone calls from customers, venues, and couriers.
• Help keep the daily delivery operation running smoothly with accurate, timely responses.
• Multitask across several conversations in a fast-paced shift-based environment.
• Cover Slovakia primarily, with occasional shifts for Czechia or other markets.
• Apply a customer-obsessed, team-oriented mindset on every interaction.

Skills

Slovak language

English (B2)

Customer service

Communication skills

Time management

Job description

Role overview

Provide live-chat and occasional phone support for customers, partner venues, and couriers as part of a part-time, student-friendly support team based in Bratislava. Shifts cover the Slovakia market primarily, with occasional coverage for Czechia, operating every day from roughly 7:00 am to 1:00–2:00 am. The role starts in October 2026 and is open to candidates living outside the Bratislava and Trnava regions.

Responsibilities

• Handle incoming live chats, with occasional phone calls, from customers, venues, and couriers.
• Help keep the daily delivery operation running smoothly through accurate, timely responses.
• Multitask across several conversations in a fast-paced shift-based environment.
• Cover Slovakia primarily, with occasional shifts supporting Czechia or other markets.
• Apply a customer-obsessed, team-oriented mindset on every interaction.

Requirements

• Fluent Slovak and professional working proficiency in English, minimum B2.
• Some prior experience in a customer-facing or service role.
• Strong written and verbal communication skills and a friendly, personal tone.
• Comfort working evenings and weekends on a rotating shift schedule.
• Fast-learning attitude with the ability to juggle multiple tasks at once.

Nice to have

• Exposure to logistics, delivery, or platform-based service environments.

Benefits and work setup

• Hourly fixed wage of €7.30 gross after probation for part-time student hires.
• Multisport card, plus employee cashback in platform credits and a Benefit Plus card.
• Snacks and drinks provided in the Bratislava office.
• Home-office flexibility after completing required onboarding in the Bratislava office.
• Employee assistance programme, team-building events, and room for personal and professional growth.