Customer Support Executive (Night Shift)

VSR Law Professional Corporation; United States; Remote; USD 40,000 - 52,000; Full time

Job summary

VSR Law Professional Corporation is seeking a dedicated customer support professional to handle inquiries through phone, email, and live chat, delivering accurate information about our services and resolving issues efficiently. You will maintain CRM records, follow up on unresolved items, and escalate complex cases to the appropriate department.

Excellent written and verbal English, basic computer skills, and a customer-focused mindset are essential.

Qualifications

• Freshers and experienced candidates welcome.
• Good verbal and written English.
• Basic computer knowledge and MS Office.
• Customer-focused attitude with good listening skills.
• Strong problem-solving and interpersonal skills.
• Willingness to work night shifts.
• Able to work independently and as part of a team.
• Positive attitude, punctuality, and professional behaviour.
• Basic knowledge of CRM software or customer support tools is a plus.
• Candidates with international customer support experience will be preferred.

Responsibilities

• Handle customer inquiries through phone calls, emails, and live chat.
• Provide accurate information regarding company services.
• Resolve customer complaints, queries, and service-related issues.
• Maintain professional communication with customers.
• Record and update customer information in the CRM system.
• Follow up with customers to ensure timely resolution of their concerns.
• Escalate complex issues to the concerned department or supervisor.
• Coordinate with internal teams to ensure effective customer service.
• Maintain customer records and prepare daily support reports.
• Achieve assigned performance targets and maintain customer satisfaction.
• Ensure timely responses to customer requests during night shifts.
• Follow company policies, procedures, and quality standards.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Teamwork

Night shift

Independent work

Punctuality

Listening skills

Tools

CRM software

MS Office

Job description

Role & responsibilities

1. Handle customer inquiries through phone calls, emails, and live chat.
2. Provide accurate information regarding company services.
3. Resolve customer complaints, queries, and service-related issues.
4. Maintain professional communication with customers.
5. Record and update customer information in the CRM system.
6. Follow up with customers to ensure timely resolution of their concerns.
7. Escalate complex issues to the concerned department or supervisor.
8. Coordinate with internal teams to ensure effective customer service.
9. Maintain customer records and prepare daily support reports.
10. Achieve assigned performance targets and maintain customer satisfaction.
11. Ensure timely responses to customer requests during night shifts.
12. Follow company policies, procedures, and quality standards.

Preferred candidate profile

1. Freshers and experienced candidates are welcome.
2. Good verbal and written communication skills in English.
3. Basic computer knowledge and proficiency in MS Office.
4. Customer-focused attitude with good listening skills.
5. Strong problem-solving and interpersonal skills.
6. Ability to handle customer queries and complaints patiently.
7. Willingness to work in night shifts.
8. Ability to work independently and as part of a team.
9. Positive attitude, punctuality, and professional behaviour.
10. Basic knowledge of CRM software or customer support tools will be an added advantage.
11. Candidates with international customer support experience will be preferred.