Customer Support Representative

Freelancer; United States; A distancia; USD 25.000 - 44.000; Jornada completa

Descripción de la vacante

Freelancer is seeking a proactive Customer Support Specialist to answer inquiries via chat, email and phone, and to guide users through product features and onboarding. You will identify underlying issues and deliver accurate solutions while maintaining a professional, calm demeanor across Australian-time shifts.

Ideal candidates will have a high school diploma (college degree preferred), strong English language proficiency, and solid communication and problem-solving abilities.

Formación

• High school diploma or equivalent; college degree preferred.
• Proficient in English.
• Experience in customer support or related field is a plus.
• Excellent communication and problem-solving skills.
• Ability to stay calm and professional under pressure.
• Strong attention to detail and organisational skills.
• Familiar with customer support software and basic computer apps.
• Flexibility to work our shift; Early morning starts from 8:30 - 5:30 Australian Time.

Responsabilidades

• Respond promptly and professionally to customer inquiries via chat, email, phone.
• Actively listen to customer concerns, identify the root cause of issues, and provide accurate, effective solutions
• Guide customers through product features, onboarding steps, and account management procedures.

Conocimientos

Fluent English

Strong communication

Problem solving

Calm under pressure

Attention to detail

Organisational skills

Educación

High school diploma or equivalent

College degree preferred

Descripción del empleo

Role & responsibilities

• Respond promptly and professionally to customer inquiries via chat, email, phone.
• Actively listen to customer concerns, identify the root cause of issues, and provide accurate, effective solutions
• Guide customers through product features, onboarding steps, and account management procedures.

Preferred candidate profile

• should be able to work as per the Australian time frame.
• must have laptop and good wi-fi connection.

Qualifications:

• A high school diploma or equivalent; a college degree is preferred.
• Should be proficient in English.
• Previous experience in customer support or a related field is a plus.
• Excellent communication and problem-solving skills.
• Ability to remain calm and professional under pressure.
• Strong attention to detail and organisational skills.
• Proficiency in customer support software and basic computer applications.
• Flexibility to work our shift. Early morning starts from 8:30 - 5:30 Australian Time.