Executive - Customer Support (Malayalam Language)

Petpooja; United States; Remote; USD 42.000 - 52.000; Vollzeit

Zusammenfassung

Petpooja is seeking a voice-based customer support specialist to respond to queries, troubleshoot technical issues, and guide users through account setup and network configuration. You will work in a dynamic team, collaborating with internal groups to escalate and resolve complex issues while maintaining detailed records of interactions.

The role emphasizes strong Malayalam communication, multilingual capabilities (English, Hindi, vernacular), and a willingness to work rotating shifts, including

Qualifikationen

• Malayalam fluency prioritized for this role.
• Experience in a technical or IT help desk is preferred.
• willingness to work rotational shifts, weekends and public holidays.
• Ability to communicate in multiple languages including English, Hindi and a vernacular language.

Aufgaben

• Respond to customer queries via voice calls for direct communication.
• Research and troubleshoot technical issues.
• Diagnose account setup and network configuration problems.
• Ask targeted questions to identify root causes quickly.
• Collaborate with internal teams for escalation as needed.
• Document interactions and resolutions for quality records.

Kenntnisse

Malayalam fluency

English/Hindi

Verbal communication

Analytical thinking

Team collaboration

Documentation

Jobbeschreibung

Preferred candidate profile

• Candidates with proficiency in Malayalam communication will be given priority, as it is a key requirement for this role.

Role & responsibilities

• Responding to customer queries via voice calls ensures direct communication, essential for a voice process role.
• Researching and troubleshooting technical issues aligns with the technical support aspect of the role.
• Diagnosing account setup and network configuration issues highlights the technical problem-solving skills required.
• Asking targeted questions reflects the analytical approach needed to identify the root cause quickly.
• Collaborating with internal teams for escalation addresses the need for teamwork in resolving complex issues.
• Documenting interactions and resolutions supports maintaining accurate records for quality assurance and process improvement.
• Building positive relationships focuses on ensuring client satisfaction, which is crucial for both technical and customer support roles.
• The ability to communicate in multiple languages, including English, Hindi, and a vernacular language, is critical for effective voice-based customer interaction in diverse regions.
• Willingness to work in rotational shifts, including weekends and public holidays, shows the roles alignment with customer support demands.
• The need for step-by-step guidance capability highlights the candidates instructional and troubleshooting skills.
• The preference for experience in a technical role (e.g., IT Help Desk Technician) ensures that candidates have the technical knowledge to support customers effectively