Foreign Communicator( USA Based)

Betopia Group; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Betopia Group is seeking a Customer Support Executive to serve our US-based clients during a night shift. You will manage calls, resolve queries, and build relationships that keep customers happy and loyal.

You'll need fluent English, a friendly, patient attitude, strong listening skills, and comfort with CRM or ticketing systems. Freshers welcome; bachelor's degree preferred.

Qualifications

• Fluent, confident spoken English - comfortable holding real-time conversations with US clients
• A friendly, patient, and solution-oriented attitude
• Strong listening skills and the ability to think on your feet
• Comfortable working night hours consistently

Responsibilities

• Handle calls and resolve queries for US-based clients
• Build relationships to keep clients happy and coming back

Skills

Fluent English

Active listening

Problem solving

Night shift readiness

Customer service

Education

Bachelor's degree

Tools

CRM tools

Ticketing system

Job description

As a Customer Support Executive, you'll be the voice of our company for our US-based clients. You'll handle calls, resolve queries, and build relationships that keep our clients happy and coming back - all during a night shift that aligns with US business hours.

Key Responsibilities

• Fluent, confident spoken English - comfortable holding real-time conversations with US clients
• A friendly, patient, and solution-oriented attitude
• Strong listening skills and the ability to think on your feet
• Comfortable working night hours consistently

Preferred Qualifications

• Bachelor's degree preferred (any discipline)

Experience Requirement

• Prior experience in a call center, telesales, or customer support role is a plus - especially if it involved US clients
• Freshers with excellent spoken English are welcome to apply
• Experience in IT services, SaaS, or tech support
• Familiarity with CRM tools or ticketing system