Senior Customer Service Representative - Night Shift

Allied Tech; Austin (TX); Remote; USD 61,000 - 74,000; Full time

Benefits offered by this job

Fully remote position

Health insurance

401(k) with company match

40 days PTO

Home-office stipend

Job summary

Allied Tech is seeking a Senior Customer Service Representative for the night shift. This fully remote role pays $61,000–$74,000 annually, with individual and company bonuses up to 10% each.

The team supports a 24/7 client base with rotating shifts, and provides a comprehensive benefits package including health/dental/vision, 401(k) with company match, generous PTO, and a home-office stipend. The role involves handling inquiries via phone, live chat, and ticketing systems, resolving escalated

Qualifications

• Excellent written communication including grammar, punctuation, and spelling.
• Comfortable navigating multiple software systems simultaneously.
• Fast, reliable internet connection and a distraction-free work environment.
• 1+ years customer service experience.

Responsibilities

• Responding to customer inquiries across phone, live chat, and ticketing systems.
• Resolving complex cases escalated by Customer Service Representatives.
• Troubleshooting both common and uncommon problems and guiding customers to solutions.
• Identifying patterns in escalated cases and surfacing insights to leadership.
• Documenting interactions accurately within internal systems.
• Following established processes to deliver consistent, high-quality support.
• Representing client brands with empathy and professionalism.

Skills

Excellent writing

Multi-system navigation

Reliable internet & distraction-free

Tools

Ticketing software

Live chat software

Phone systems

Job description

Senior Customer Service Representative - Night Shift

Some customer issues are straightforward. Others take patience, judgment, and a little more experience to get right. We're looking for the person people turn to when the usual answer isn't enough.

What is the pay?

• $61,000 - $74,000 per year, based on experience
• Individual performance-based bonus up to 10% of salary
• Company performance-based bonus up to 10% of salary

What are the benefits?

• Fully remote position
• Competitive health, dental, and vision insurance
• 401(k) with up to 6% company match
• 40 days of paid time off, inclusive of vacation, sick days, and holidays
• $200/month home-office stipend
• Promote-from-within culture with clear opportunities for advancement

What will I be doing?

• Responding to customer inquiries across phone, live chat, and ticketing systems
• Resolving complex cases escalated by Customer Service Representatives
• Troubleshooting both common and uncommon problems and guiding customers to solutions
• Identifying patterns in escalated cases and surfacing insights to leadership
• Documenting interactions accurately within internal systems
• Following established processes to deliver consistent, high-quality support
• Representing client brands with empathy and professionalism

What are the requirements?

• Excellent written communication, including grammar, punctuation, and spelling
• Comfortable navigating multiple software systems simultaneously
• Fast, reliable internet connection and a distraction-free work environment

What additional qualifications could I have?

• 1+ years customer service-related experience
• 1+ year experience with phone, chat, and ticketing software systems

What shifts are available?

This role supports 24/7 coverage across our client base, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.

• Night Shift: 12:00 AM - 8:00 AM Central Time (CT)

Great customer service is about more than answering questions it's about creating trust, solving problems, and making people feel taken care of. If that sounds like the kind of work you do best, we'd love to hear from you!