Remote Live Chat Agent

Team Car Care / Jiffylube; Cedar Park (TX); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health and vision insurance

Annual bonus

Education allowance

Team outings

Overtime payment

5 days working

Job summary

A leading automotive service provider is seeking a customer service representative for a remote role in Texas. Responsibilities include handling customer queries through various channels, educating customers on services, and maintaining accurate records. Ideal candidates will possess a Bachelor's degree or HSC with experience, be fluent in English, and demonstrate strong customer care skills. Additional perks include health insurance, annual bonuses, and education allowances for training courses.

Qualifications

• Bachelor's degree or HSC with at least 1 year of relevant experience.
• Passionate about customer care.
• Good typing skills and fluency in English required.

Responsibilities

• Handle customer queries on Web Chat, E-mails and Social Media.
• Educate customers about product and service information.
• Maintain accurate customer records.

Skills

Customer care

Typing skills

Fluent in written and spoken English

Ability to work under pressure

Fast learner

Education

Bachelor's degree

HSC with 1 year experience

Job description

• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and upscale priority issues to the Team Leader and Ops Team
• Actively participate in team meetings

Key Performance Indicators:

• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
• Educate customers on services and processes
• Escalate any issues to the Team Leader
• Achieve agreed KPIs and Objectives
• Adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures and processes
• Work collaboratively with the team

Qualifications

• A Bachelors degree from any stream if a Fresher
• Minimum HSC with a minimum of 1 year of relevant experience
• Passionate about customer care
• Good typing skill
• Fluent in written and spoken English
• Able to work well under pressure and under minimum supervision
• A fast learner who is able to work with set targets
• Must be time flexible and able to work in a rotational shift system including Public holidays and weekends

Additional Information

• IT Asset provided
• 5 Days working
• Health and vision Insurance
• Annual Bonus
• Overtime Payment
• Team Outings
• Education allowance (Training courses, Udemy, Coursera, etc.)
• Job Location: Remote