Client Support Executive | Voice and Email Support | Night Shift

Nebulonix Consulting Pvt Ltd; United States; Remote; USD 42,000 - 68,000; Full time

Job summary

Nebulonix Consulting Pvt Ltd is seeking a Client Support & Training Executive to assist a US-based franchise network with onboarding and training. You will handle voice support, emails, and online training sessions using RingCentral, Salesforce, and calendar tools.

You will work with a technical team for complex issues while keeping clients updated on progress. Excellent written and spoken English, basic technical understanding, and quick learning ability are essential.

Qualifications

• Experience in customer support or voice support is preferred.
• Strong English communication, written and spoken, is essential.
• Ability to learn new software quickly and follow troubleshooting steps.

Responsibilities

• Provide voice and email support to US clients.
• Explain solutions in simple language and understand client questions.
• Assist with basic setup in RingCentral, Salesforce, Calendar apps, and Outlook.

Skills

Customer support

Communication skills

Problem-solving

Training

Attention to detail

Tools

RingCentral

Salesforce

Google Calendar

Outlook

Job description

Shift: Night shift only, 8:00 PM to 5:00 AM IST (US Central Standard Time)
Joining: Immediate joiners only

About the Role

We are looking for a Client Support & Training Executive to assist a US-based franchise network with approximately 160 locations.

You will be the point of contact between clients and our technical team, handling voice support, emails, onboarding, and online training sessions related to RingCentral, Salesforce, and calendar tools.

You will have a technical team to help with setup, technical changes, and complex issues. Your responsibility is to understand client requests, provide basic assistance where you can, coordinate with the technical team, and keep clients updated until their requests are resolved.

Excellent written and spoken English, a basic understanding of technology, and the ability to learn quickly are essential.

Key Responsibilities

• Provide professional voice and email support to US clients.
• Understand client questions and explain solutions in simple language.
• Assist with basic setup, navigation, and common issues in RingCentral, Salesforce, Google Calendar, and Outlook.
• Conduct onboarding and training sessions through Google Meet.
• Coordinate with the technical team for issues requiring further investigation or technical changes.
• Follow up on support requests and keep clients informed of progress.
• Record requests, troubleshooting steps, and resolutions in the ticketing system.
• Help prepare simple user guides, FAQs, and training materials.
• Learn recurring solutions so you can assist clients directly with similar requests.

Candidate Requirements

• Excellent English communication skills, both written and verbal.
• Confidence handling client calls, writing professional emails, and conducting online meetings.
• Familiarity with general technology tools such as email, calendars, video meetings, and web applications.
• Ability to learn new software quickly and follow troubleshooting instructions.
• Strong listening, coordination, follow-up, and problem-solving skills.
• A patient, customer-focused approach.
• Willingness to work night shifts and support US clients.
• Availability to join immediately.

Previous experience in customer support, voice support, client coordination, or technical support is preferred. Familiarity with Salesforce, RingCentral, or similar tools is helpful. Certifications and advanced technical expertise are not required.