Customer Service Representative - Night Shift

Allied Tech; Austin (TX); Remote; USD 56,000 - 68,000; Full time

Benefits offered by this job

Fully remote position

Health, dental, and vision insurance

401(k) with company match

40 days paid time off

$200/month home-office stipend

Promote-from-within culture

Job summary

Allied Tech is seeking a Night Shift Customer Service Representative. This fully remote role supports 24/7 client coverage with a rotating 5-on/2-off schedule. The Night Shift runs 12:00 AM–8:00 AM CT, with weekends shared across the team.

Competitive pay between $56,000 and $68,000 annually, plus performance-based bonuses. You will respond to inquiries via phone, live chat, and ticketing systems; resolve escalated cases; troubleshoot issues; log interactions; follow processes to ensure

Qualifications

• Excellent written communication, grammar, punctuation, and spelling.
• Comfortable navigating multiple software systems simultaneously.
• Fast, reliable internet connection and a distraction-free work environment.

Responsibilities

• Responding to customer inquiries across phone, live chat, and ticketing systems
• Resolving complex cases escalated by Customer Service Representatives
• Troubleshooting both common and uncommon problems and guiding customers to solutions
• Identifying patterns in escalated cases and surfacing insights to leadership
• Documenting interactions accurately within internal systems
• Following established processes to deliver consistent, high-quality support
• Representing client brands with empathy and professionalism

Skills

Written comms

Multi-system use

High-speed internet

Tools

CRM software

Ticketing system

Live chat tools

Job description

Customer Service Representative - Night Shift

There are two kinds of people in this world: those who light up a room when they walk in, and those who light it up when they leave. We're looking for the first kind.

What is the pay?

• $56,000 - $68,000 per year, based on experience
• Individual performance-based bonus up to 10% of salary
• Company performance-based bonus up to 10% of salary

What are the benefits?

• Fully remote position
• Competitive health, dental, and vision insurance
• 401(k) with up to 6% company match
• 40 days of paid time off, inclusive of vacation, sick days, and holidays
• $200/month home-office stipend
• Promote-from-within culture with clear opportunities for advancement

What will I be doing?

• Responding to customer inquiries across phone, live chat, and ticketing systems
• Resolving complex cases escalated by Customer Service Representatives
• Troubleshooting both common and uncommon problems and guiding customers to solutions
• Identifying patterns in escalated cases and surfacing insights to leadership
• Documenting interactions accurately within internal systems
• Following established processes to deliver consistent, high-quality support
• Representing client brands with empathy and professionalism

What are the requirements?

• Excellent written communication, including grammar, punctuation, and spelling
• Comfortable navigating multiple software systems simultaneously
• Fast, reliable internet connection and a distraction-free work environment

What additional qualifications could I have?

• 1+ years customer service-related experience
• 1+ year experience with phone, chat, and ticketing software systems

What shifts are available?

This role supports 24/7 coverage across our client base, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.

• Night Shift: 12:00 AM - 8:00 AM Central Time (CT)

Great customer service is about more than answering questions -- it's about creating trust, solving problems, and making people feel taken care of. If that sounds like the kind of work you do best, we'd love to hear from you.