Customer Support Engineer Automation

AMADA; Lansing (MI); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Profit sharing

Life insurance

Long-Term Disability

12 paid holidays

Travel accommodations

Uniform, laptop, cellphone, toolbox

Job summary

AMADA is seeking a field service professional to manage complete installation at customer sites, diagnose and repair mechanical, hydraulic, pneumatic, electrical and control systems. You will follow blueprints, train customers, and ensure accurate daily and weekly reporting.

This role requires travel within designated territories and communication in English. Candidates should have a 4-year electronics degree or a related 2-year degree with experience, and familiarity with Amada software for

Qualifications

• A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.
• Ability to read and interpret mechanical and electrical drawings.
• Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
• Working knowledge of Windows OS.
• Use of hand tools, Volt/Ohm meter and Oscilloscope.

Responsibilities

• Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
• Regular travel within assigned territories.
• Excellent customer relations and follow through.
• Complete status (service) reports on a daily basis and expense reports on a weekly basis.
• Ability to communicate in the English language.

Skills

Troubleshooting

Mechanical systems

Electrical systems

Hydraulic systems

Pneumatic systems

Control systems

Read drawings

Hand tools

Volt/Ohm meter

Oscilloscope

Windows OS

Amada software

Education

4-year electronics degree

2-year related degree

Tools

Amada applications software

Job description

• Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
• Able to precisely follow layout drawings and blue prints used in the installation of equipment.
• Complete status (service) reports on a daily basis and expense reports on a weekly basis.
• The ability to communicate in the English language.
• Excellent customer relations and follow through.
• Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
• Operation, applications, software, and part programming capabilities, and customer training of such.
• Use of Amada applications software used in line control and part programming.
• Regular travel within assigned territories.
• Ability to lift up to 50 lbs.

NON-ESSENTIAL FUNCTIONS:

• The ability to communicate in the Spanish language.

REPORTING RELATIONSHIP:

• Reports to Regional Service Manager

SUBORDINATE STAFF:

• None

KNOWLEDGE:

• A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.

SKILLS:

• Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
• Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Ability to read and interpret mechanical and electrical drawings.
• Being accountable and responsible to service and support a customer through all aspects of the customer’s ownership of the machine.

TRAVEL:

• Routine travel within assigned territories with occasional over night stays.
• Territory:

PAY RATE:

$30.00 /HR

BENEFITS:

• Major Medical and Hospitalization
• Pharmacy
• Vision
• 401(k) Plan
• Profit Sharing
• Life Insurance
• Long-Term Disability
• 12 Paid Holidays
• Travel Accommodations
• Uniform, laptop, cellphone, toolbox provided

WORKING CONDITIONS:

LIFTING: Average Weight: 50 lb. Frequency: Daily

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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