Customer Support Engineer Automation

Amada America, Inc.; Grand Rapids (MI); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Major Medical and Hospitalization

Pharmacy

Dental

Vision

401(k) Plan

Profit Sharing

Life Insurance

Long-Term Disability

12 Paid Holidays

Travel accommodations

Travel/mileage pay

Work boot voucher

Uniform provided

Laptop provided

Cellphone provided

Toolbox provided

Job summary

Amada America, Inc. seeks a skilled field service technician to install equipment at customer sites, troubleshoot mechanical, hydraulic, electrical and control systems, and train customers on Amada software.

Strong reading of blueprints and good English communication are essential for daily service reports and customer interactions. The role requires extensive travel within the assigned territories, physical capability to lift up to 50 lbs, and a 4-year Electronics degree or a 2-year related

Qualifications

• A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.

Responsibilities

• Install equipment at customer site, following layout drawings and blueprints.
• Complete service reports daily and expense reports weekly.
• Communicate effectively in English with customers and team members.
• Operate, apply, train customers on Amada software and line control.
• Travel within assigned territories and lift up to 50 lbs.

Skills

Troubleshooting

Read drawings

Installation

Customer relations

English language

Training customers

Amada software

Travel

Lifting 50 lbs

Education

Electronics degree

2-year degree + related experience

Tools

Hand tools

Voltmeter/Oscilloscope

Job description

ESSENTIAL FUNCTIONS

• Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
• Able to precisely follow layout drawings and blue prints used in the installation of equipment.
• Complete status (service) reports on a daily basis and expense reports on a weekly basis.
• The ability to communicate in the English language.
• Excellent customer relations and follow through.
• Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
• Operation, applications, software, and part programming capabilities, and customer training of such.
• Use of Amada applications software used in line control and part programming.
• Regular travel within assigned territories.
• Ability to lift up to 50 lbs.

NON-ESSENTIAL FUNCTIONS

• The ability to communicate in the Spanish language.

REPORTING RELATIONSHIP

• Reports to Regional Service Manager

SUBORDINATE STAFF

• None

KNOWLEDGE

• A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.

SKILLS

• Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
• Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Ability to read and interpret mechanical and electrical drawings.
• Being accountable and responsible to service and support a customer through all aspects of the customer's ownership of the machine.

TRAVEL

• Routine travel within assigned territories with occasional over night stays.
• Territory:

PAY RATE

$30.00 /HR

BENEFITS

• Major Medical and Hospitalization
• Pharmacy
• Dental
• Vision
• 401(k) Plan
• Profit Sharing
• Life Insurance
• Long-Term Disability
• 12 Paid Holidays
• Travel Accommodations
• Travel/Milage Pay
• $200 Work Boot Voucher
• Uniform, laptop, cellphone, toolbox provided

WORKING CONDITIONS

LIFTING: Average Weight: 50 lb. Frequency: Daily

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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For further information, please review the Know Your Rights notice from the Department of Labor.