Customer Support Engineer: API Debug & Automation

Metriport; San Francisco (CA); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive equity + compensation package

Full family health insurance

401(k) retirement plan + matching

Flexible work from home

Healthy lunches in-office

Quarterly company off-sites

MacBook provided

Unlimited PTO

Job summary

A healthcare data intelligence platform based in San Francisco seeks its first Customer Support Engineer. This key role involves handling inbound technical issues, building automated support systems, and synthesizing customer feedback for product improvements. Ideal candidates have 3+ years in technical support or software engineering, and a strong coding and API background. The position offers competitive pay, full health coverage, and an unlimited PTO policy, fostering a supportive and high-performance environment.

Qualifications

• 3+ years in a technical support or software engineering role.
• Experience with shipped code and API.
• Strong problem-solving and communication skills.

Responsibilities

• Be the first responder on inbound technical issues.
• Build and maintain automated support systems.
• Synthesize customer patterns into structured feedback.

Skills

Problem Solving

Collaboration

Technical Support

API Familiarity

High Ticket Volume Management

Job description

A healthcare data intelligence platform based in San Francisco seeks its first Customer Support Engineer. This key role involves handling inbound technical issues, building automated support systems, and synthesizing customer feedback for product improvements. Ideal candidates have 3+ years in technical support or software engineering, and a strong coding and API background. The position offers competitive pay, full health coverage, and an unlimited PTO policy, fostering a supportive and high-performance environment.