Founding Technical Support Engineer - SF Onsite + Equity

Rec Gen; San Francisco (CA); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Equity options

Visa support for TN candidates

Career acceleration opportunities

Job summary

A leading SaaS firm in San Francisco is seeking a Technical Support Engineer to build and own the support function. You will resolve complex technical issues, work closely with Engineering and Product, and improve customer documentation. The ideal candidate has strong technical fundamentals and experience in customer-facing roles. This full-time, on-site role offers a competitive salary and significant ownership opportunities in a rapidly growing startup environment.

Qualifications

• 2+ years in a customer-facing technical role.
• Experience troubleshooting without scripts.
• Strong fundamentals in APIs and JSON.

Responsibilities

• Resolve complex technical issues for customers.
• Diagnose API and workflow problems.
• Improve documentation and troubleshooting resources.
• Build operational foundations for support.

Skills

Troubleshooting nuanced issues

Strong technical fundamentals

Clear communication

Adaptability in fast-paced environments

Tools

SQL

APIs

Debugging tools

Ticketing systems

Job description

A leading SaaS firm in San Francisco is seeking a Technical Support Engineer to build and own the support function. You will resolve complex technical issues, work closely with Engineering and Product, and improve customer documentation. The ideal candidate has strong technical fundamentals and experience in customer-facing roles. This full-time, on-site role offers a competitive salary and significant ownership opportunities in a rapidly growing startup environment.