Customer Support & Billing Operations Manager

Fayette Chamber; Fayetteville (GA); On-site; USD 50,000 - 61,000; Full time

Job summary

The Fayette County Board of Commissioners is seeking a full-time Manager of Customer Support Operations to oversee and improve utility billing and related customer service activities in Fayette County, GA. You will supervise staff, manage billing cycles, and coordinate with county agencies to ensure accurate revenues and responsive service.

The role requires overseeing mailroom and payment processing, developing annual budgets, and implementing best practices for customer support.

Qualifications

• Supervises, hires, terminates, and disciplines staff.
• Experience with customer support operations and billing processes.
• Valid driver’s license for county operations.

Responsibilities

• Oversees and manages customer support operations for utility billing.
• Directs staff and coordinates performance evaluations and training.
• Manages monthly water utility billing cycles and revenue collection processes.
• Oversees mailroom, payments processing, and USPS interactions.
• Develops budgets for customer support and billing operations.
• Responds to information requests from outside agencies.

Skills

Staff supervision

Policy adherence

Education

High school diploma or equivalent

Job description

The Fayette County Board of Commissioners is seeking a full-time Manager of Customer Support Operations to oversee and improve utility billing and related customer service activities in Fayette County, GA. You will supervise staff, manage billing cycles, and coordinate with county agencies to ensure accurate revenues and responsive service.

The role requires overseeing mailroom and payment processing, developing annual budgets, and implementing best practices for customer support.