Water System Customer Service Specialist

Fayette Chamber of Commerce; Fayetteville (GA); On-site; USD 37,000 - 46,000; Full time

Job summary

Fayette County Water System is seeking a full-time Customer Service Clerk in Fayette County, GA. The role supports customer inquiries, billing adjustments, meter readings, and service changes.

The position requires high school completion, basic math, and a Georgia driver’s license. The job includes daily responsibilities such as answering calls, processing payments, and coordinating with field staff.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Valid driver's license issued by the State of Georgia.

Responsibilities

• Answer incoming telephone calls, email, and faxes regarding customer inquiries and complaints.
• Operate and balance cash drawer.
• Assist customers with questions and payment options.
• Take orders for new service and terminations; organize new service agreements and mails to customers.
• Assist field technicians in locating addresses and transponder numbers for water meters.
• Documents work orders for customers who need assistance.
• Adjust customer bills as appropriate.
• Mails and receives name and address change forms.
• Attends safety meetings and other mandated classes.
• Posts daily meter readings and compiles final bill process for terminated customer accounts.
• Maintains records of new meter purchases, installation sheets and new meter accounts.
• Issues unmetered water permits, maintain records of unmetered water usage & outstanding permits.
• Coordinates work with field staff regarding service request, disconnection of service, customer complaints, hydrant flushing and meter installations.
• Maintains annual list of top ten water and sewer users.
• Receives general Water System office deliveries and distributes items to various groups within the Water System.
• Performs other related duties as assigned.

Skills

Customer service

Cash handling

Telephone support

Math proficiency

Education

High school diploma or equivalent

Job description

Fayette County Water System is seeking a full-time Customer Service Clerk in Fayette County, GA. The role supports customer inquiries, billing adjustments, meter readings, and service changes.

The position requires high school completion, basic math, and a Georgia driver’s license. The job includes daily responsibilities such as answering calls, processing payments, and coordinating with field staff.