Utility Billing & Customer Service Specialist I

City of Fayetteville, North Carolina; Fayetteville (AR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Full benefits

Paid time off

Job summary

City of Fayetteville is seeking a Customer Service Coordinator to assist customers with utility services, billing inquiries, and account management. The role requires strong communication, cash handling, and computer skills, with bilingual English/Spanish preferred.

You will work in a fast-paced environment handling calls, emails, and in-person visits. The City offers competitive benefits and opportunities for professional growth, with a focus on accurate service delivery and citizen

Qualifications

• High School Diploma or GED and two years of related customer service and/or cashier experience.
• Must successfully pass criminal background check.
• Basic cash handling principles.
• Effective verbal and written communication.
• Ability to explain City services, guidelines, and procedures.
• Tact, initiative and independent judgment when dealing with citizens.
• Able to handle interruptions and high call volumes.
• Bilingual English/Spanish preferred.
• Proficient with computers and office software.
• Learn City billing software and other systems.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Maintain an up-to-date understanding of the City’s Code of Ordinances that apply to the Division’s operations.
• Understand the billing process and communicate it to customers.
• Present information to customers in person, by phone, and by email.
• Maintain knowledge of City divisions and services to respond to inquiries.
• Process utility accounts, permits and related tasks.
• Use utility maps to locate properties, meters, and lines.
• Assist customers with setting up, transferring, or disconnecting service.
• Research and resolve difficult customer problems and complaints.
• Make and balance financial transactions; handle payments.
• Support training of new customer service coordinators.
• Answer calls and perform filing duties.

Skills

Customer service

Oral & written communication

Bilingual English/Spanish

Typing 40 wpm

10-key 6000 KPH

Cash handling

Computer literacy

Multitasking

Problem solving

Education

High School Diploma or GED

Tools

Billing software

Permit tracking

Document management

Word processing

Spreadsheet software

Job description

City of Fayetteville is seeking a Customer Service Coordinator to assist customers with utility services, billing inquiries, and account management. The role requires strong communication, cash handling, and computer skills, with bilingual English/Spanish preferred.

You will work in a fast-paced environment handling calls, emails, and in-person visits. The City offers competitive benefits and opportunities for professional growth, with a focus on accurate service delivery and citizen