Senior Manager, Customer Care & Billing Operations

City-of-East-Point,-Ga; East Point (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

City of East Point seeks an executive-level leader to manage the Customer Care Department under the Finance Director. The role oversees monthly utility billings, revenue collection, and strategic policy implementation to enhance operations and public service efficiency.

Responsibilities include budgeting, staff supervision, regulatory compliance, safety programs, and interdepartmental coordination to maximize service quality for residents and local businesses.

Qualifications

• Bachelor's Degree in Public Administration or related field.
• 7–10 years of progressively responsible supervisory/management experience in customer service to include utility billing.

Responsibilities

• Plans, organizes, and implements Customer Care goals and coordinates activities toward achievement of goals.
• Develops, implements and controls departmental budget within established parameters; monitor revenues and expenditures.
• Directs, supervises, trains, and evaluates management and staff; handles interviewing, hiring, discipline, and performance evaluations.
• Directs compliance with rules and regulatory requirements governing utility billing.
• Directs the employee safety program over meter reading, meter services and installation.
• Provides leadership for marketing and promotion of City utility services.
• Represents department in executive meetings and prepares management reports.

Skills

Leadership

Budgeting

Policy implementation

Customer service

Education

Bachelor's degree in Public Administration

Job description

City of East Point seeks an executive-level leader to manage the Customer Care Department under the Finance Director. The role oversees monthly utility billings, revenue collection, and strategic policy implementation to enhance operations and public service efficiency.

Responsibilities include budgeting, staff supervision, regulatory compliance, safety programs, and interdepartmental coordination to maximize service quality for residents and local businesses.