Senior Manager, Customer Care & Utility Billing

City of East Point; East Point (GA); Presencial; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

City of East Point seeks a senior leader to oversee the Customer Care Department, handling monthly utility billing, revenue collection, and strategic policy implementation to improve operations and service levels.

The role directs budgeting, supervision of staff, regulatory compliance, bad debt policies, and customer service initiatives; it interfaces with city officials to ensure efficient operations and fiscal discipline.

Qualificações

• Bachelor's degree in Public Administration or related field.
• 7+ to 10+ years progressively responsible supervisory/management experience in customer service including utility billing.

Responsabilidades

• Plans, organizes and implements Customer Care goals and coordinates activities toward established objectives.
• Directs, supervises, trains, and evaluates management and staff.

Conhecimentos

Budgeting

Leadership

Policy development

Customer service leadership

Formação académica

Bachelor's degree in Public Administration or related field

Descrição da oferta de emprego

City of East Point seeks a senior leader to oversee the Customer Care Department, handling monthly utility billing, revenue collection, and strategic policy implementation to improve operations and service levels.

The role directs budgeting, supervision of staff, regulatory compliance, bad debt policies, and customer service initiatives; it interfaces with city officials to ensure efficient operations and fiscal discipline.