Customer Support Ambassador — Hybrid (In-Office/Remote)

Power Home Remodeling Group; Jenkintown (PA); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, life, and disability

401(k) matching

Paid parental leave

Vacation and holidays

Relocation opportunities

Job summary

Power Home Remodeling Group is seeking a Customer Support Associate to serve as the backbone of our client experience from initial contact through installation and beyond. The role emphasizes empathy, problem-solving, and clear communication across phone, email, and messenger while supporting a national remodeling company.

You will join a team dedicated to world-class service, with growth opportunities and a hybrid in-office/remote schedule.

Qualifications

• Empathetic, active listening and problem-solving are essential.
• Excellent communication, organizational and interpersonal skills required.
• Comfort with multi-channel support (phone, email, messenger) and tech tools.

Responsibilities

• Handle high-volume customer calls and coordinate service schedules.
• Serve as Brand ambassador and deliver world-class customer support.
• Collaborate with internal teams to escalate trends and resolve issues.
• Aim for 5-star service reviews and maintain accountability.

Skills

Empathetic communicator

Active listening

Problem solving

Strong communication

Organizational skills

Interpersonal skills

Self-motivation

Adaptability

Technical literacy

Multi-channel support

Job description

Power Home Remodeling Group is seeking a Customer Support Associate to serve as the backbone of our client experience from initial contact through installation and beyond. The role emphasizes empathy, problem-solving, and clear communication across phone, email, and messenger while supporting a national remodeling company.

You will join a team dedicated to world-class service, with growth opportunities and a hybrid in-office/remote schedule.