Customer Support Agent (Chinese Language)

Gear Inc; Town of Somo (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Attractive bonus and annual salary review

Premium Healthcare 100% covered

Paid leave (12 days/year)

Free in-house gym and game room

Job summary

A customer service company is seeking a Customer Support Agent fluent in Chinese and English. The role involves handling customer inquiries through various channels and ensuring satisfaction. Candidates should have at least 6 months of experience in customer service and proficiency in both languages. The company offers attractive benefits including healthcare, bonuses, and career development opportunities, along with a fun working environment.

Qualifications

• Open to Fresher and candidates with at least 6-month experience in Customer Service.
• English proficiency: B2 level or above.
• Chinese proficiency: B2 level or above.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Provide accurate guidance on policies, procedures, and service offerings.
• Resolve customer issues efficiently.

Skills

Problem-solving skills

Communication skills

Customer-centric mindset

Education

Recognized certification in Chinese (e.g. HSK 4 or equivalent)

Job description

Customer Support Agent (Chinese Language)

About the job Customer Support Agent (Chinese Language)

Location: Ha Noi and Da Nang

Employment Type: Full-Time.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat in a professional and timely manner
• Support customers with inquiries related to bookings, schedules, and general service information
• Provide accurate guidance on policies, procedures, and service offerings
• Resolve customer issues efficiently while ensuring high satisfaction levels
• Coordinate with internal teams to handle escalations and complex cases
• Maintain detailed records of customer interactions in the system
• Ensure compliance with company service standards and quality guidelines

Qualifications

• Open to Fresher and candidate with at least 6-month experience in Customer Service
• English proficiency: B2 level or above
• Chinese proficiency: B2 level or above, with recognized certification (e.g. HSK 4 or equivalent)
• Strong communication and problem-solving skills
• Ability to handle high-volume customer interactions in a fast-paced environment
• Good customer-centric mindset and attention to detail

Why Join Gear Inc.?

• Salary and Benefits: Attractive bonus, benefits and annual salary review;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Paid leave (12 days/year).
• International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
• Laptop/computer and other equipment is provided.
• Training and career development opportunities;
• Free in-house gym and game room for everyone. We love board games, video games, PS5;