Account Management Associate

Lalamove; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

Lalamove is seeking an Account Management professional in the United States to drive revenue through key accounts, upselling, and retention strategies while maintaining strong relationships.

The role requires a Bachelor's in marketing or business, at least 2 years in sales/account management or customer support, and fluency in English and Vietnamese. It involves collaborating with marketing and internal teams, addressing inquiries, and delivering campaign results on-site.

Qualifications

• Bachelor/ College’s degree, preferably in marketing or business related subjects.
• Min 2 years solid experience in working experience in sales, account management, & customer support.
• Good sense with product flow & merchant solutions; high skill in campaign management.
• Able to work independently and work under pressure.
• Proficiency in written Vietnamese & English.
• Hands-on experience with MS Excel, Word and PowerPoint.

Responsibilities

• Mainly responsible for AM KPI in revenue and maintain relationships with key accounts for upselling and retention.
• Coordinate with internal stakeholders in handling service failure, billing issues, customer complaints, and inquiries.
• Roll out periodic surveys on existing corporate customer cohorts to identify market insights.
• Collaborate with the marketing department on campaigns and oversee the overall campaign timeline and integration quality.
• Ad-hoc tasks assigned by Line Manager.

Skills

Self-motivated

Proactive

Ownership

Team player

Can-do attitude

Adaptable

Education

Bachelor/ College’s degree in marketing or business

Tools

MS Excel

PowerPoint

MS Word

Job description

What you’ll do

• Mainly responsible for Account Management (AM) Group KPI in revenue & maintain relationships with key accounts and customer visits according to set tiers of corporate customers to generate sales volumes & revenues through upselling, retention, and reactivation activities;
• Working closely and coordinating with internal stakeholders in handling service failure, billing issues, customer complaints, and other inquiries;
• Roll out periodic surveys on existing corporate customer cohorts from time to time to identify market insights;
• Collaborate with the marketing department on regular and seasonal campaigns and oversee the overall campaign timeline to ensure the integration plan is finished as committed to expected output quality.
• Others: Ad-hoc tasks/works assigned by Line Manager.
• Work location: Pho Quang Street, Tan Son Hoa Ward, HCMC
• Work time: Monday to Friday (9:00 AM to 6:00 PM)

What we seek

• Self-motivated, proactive, take ownership and personal responsibility;
• Hardworking & friendly team player, enthusiastic and adaptable;
• Fast learner, can-do attitude, straightforward and simplify;

What you’ll need

• Bachelor/ College’s degree, preferably in marketing or business related subjects;
• Min 2 years solid experience in working experience in sales, account management, & customer support;
• Good sense with product flow & merchant solutions; high skill in campaign management;
• Able to work independently and work under pressure;
• Proficiency in written Vietnamese & English;
• Hands-on experience with MS Excel, Word and PowerPoint.

Candidate Notice

• To all candidates – Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice