Cantonese / English Gaming Customer Support Agent – Remote

smart-recruitments; United States; Remote; USD 36,000 - 54,000; Full time

Job summary

Recruityard is seeking Cantonese-speaking Customer Support Agents to join a remote, multicultural team supporting players across email, live chat and other digital channels. The role emphasizes calm, professional handling of questions, independent remote work, and a passion for gaming.

Candidates must reside legally in Indonesia, Malaysia, the Philippines or Vietnam and have advanced Cantonese and English. A quiet home workspace is required, with training provided before project start.

Qualifications

• Legal residence in Indonesia, Malaysia, the Philippines or Vietnam — mandatory.
• Advanced Cantonese.
• Advanced English, both spoken and written.
• Strong communication and problem-solving skills.
• Comfortable working with technology and learning new tools.
• Ability to work independently in a remote environment.
• A quiet and private workspace at home.
• Previous customer support experience is a plus.
• Interest in gaming and digital entertainment is highly valued.

Responsibilities

• Support customers and players via email, live chat and other digital channels.
• Resolve account, product and service-related questions in a calm and professional way.
• Troubleshoot issues and provide clear, accurate solutions.
• Deliver a positive customer experience adapted to each customer’s needs.
• Work with international teams and modern digital support tools.
• Complete fully paid training before joining the project.

Skills

Cantonese

English

Communication

Problem-solving

Remote work

Gaming interest

Job description

Cantonese / English Gaming Customer Support Agent – Remote

Cantonese / English Gaming Customer Support Agent – Remote

Important: This position is only open to candidates who are legally residing in Indonesia, Malaysia, the Philippines or Vietnam. Applications from other countries cannot be considered.

At Recruityard , we are recruiting on behalf of our client, an international customer experience company supporting well-known gaming and digital brands.

We are looking for Cantonese-speaking Customer Support Agents to join a multicultural remote team and support players and customers across different digital channels.

Your Role

Support customers and players via email, live chat and other digital channels

Resolve account, product and service-related questions in a calm and professional way

Troubleshoot issues and provide clear, accurate solutions

Deliver a positive customer experience adapted to each customer’s needs

Work with international teams and modern digital support tools

Complete fully paid training before joining the project

What We Are Looking For

Legal residence in Indonesia, Malaysia, the Philippines or Vietnam — mandatory

Advanced spoken Cantonese

Advanced English , both spoken and written

Strong communication and problem-solving skills

Comfortable working with technology and learning new tools

Ability to work independently in a remote environment

A quiet and private workspace at home

Previous customer support experience is a plus

Interest in gaming and digital entertainment is highly valued

Technical Requirements

You must have your own computer and internet connection meeting the following minimum requirements:

Operating system: Windows 11 or macOS 13 or newer

Processor: Intel Core i5 or equivalent

Internet: Minimum 15 Mbps download and 15 Mbps upload

Smartphone: Android 10 or iOS 16 or newer for account security

Your equipment, internet connection and language level may be assessed during the recruitment process.

What We Offer

International gaming project

Fully paid training

Multicultural and international team

Modern digital tools and continuous learning

Online team activities and communities

No commuting time or travel costs

Recruitment Process

Shortlisted candidates may be asked to complete assessments covering:

Internet speed

Hardware specifications

Cognitive and/or role-related skills

If you meet the country eligibility requirements and are interested in working remotely in the gaming industry, we would love to hear from you.

Data Protection: By applying, you agree that Recruityard may process your personal data for recruitment purposes and, where necessary, share it with our client in accordance with applicable data protection laws, including the GDPR.