Customer Support Mandarin Speaker

CB Talents SP; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary package

Full visa and relocation support

Career growth in an international environment

Structured training and onboarding

Job summary

CB Talents SP in Las Vegas is seeking a detail-oriented Mandarin-speaking Customer Support Executive to enhance customer service. This role requires effective communication and problem-solving in a fast-paced environment.

The successful candidate will manage sales escalations, support Sales Executives, and ensure compliance with company policies. A competitive salary package and structured training will be provided.

Qualifications

• Fluent in Mandarin and good command of English.
• Detail-oriented with strong problem-solving ability.
• Prior experience in customer support or sales support is a plus.

Responsibilities

• Handle and support Sales Executives’ requests while resolving customer issues efficiently.
• Ensure all processes align with pricing guidelines, company policies, and regulations.
• Manage and resolve first-level sales escalations.

Skills

Fluent in Mandarin

Strong verbal and written communication skills

Detail-oriented

Problem-solving ability

Customer-first mindset

Job description

About the job Customer Support Mandarin Speaker

We are looking for a detail-oriented and customer-focused Mandarin-speaking Customer Support Executive to join our team. This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, and is committed to delivering high-quality service.

Location: On-site
Visa Support: Provided
Employment Type: Full-time

What You’ll Do

• Handle and support Sales Executives’ requests while resolving customer issues efficiently
• Ensure all processes align with pricing guidelines, company policies, and regulations
• Verify sales information on every interaction to ensure accuracy and compliance
• Manage and resolve first-level sales escalations
• Follow up daily on unresolved cases until full resolution
• Deliver professional and high-quality support to external customers
• Create a positive, customer-friendly experience through effective communication
• Provide timely, accurate assistance while maintaining integrity and adherence to SOPs

What We’re Looking For

• Fluent in Mandarin and good command of English
• Strong verbal and written communication skills
• Detail-oriented with strong problem-solving ability
• Ability to handle pressure and manage multiple cases simultaneously
• Customer-first mindset with a professional attitude
• Prior experience in customer support or sales support is a plus (not mandatory)

What We Offer

Competitive salary package
Full visa and relocation support
Career growth in an international environment
Structured training and onboarding