Quality Analyst - Traditional Chinese

Gear Inc; Town of Somo (WI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Premium Healthcare

Attractive bonus

Paid leave (12 days/year)

Free in-house gym

Training and career development opportunities

In-house gym and game room

Training and career development

Job summary

A well-known technology company located in Wisconsin is seeking a Quality Analyst with proficiency in Traditional Chinese to ensure high-quality execution of content moderation policies. The ideal candidate should have strong English communication skills, at least one year of customer support experience, and familiarity with MS Office and Google Drive. This position involves analyzing data, monitoring quality systems, and may require working weekends and shifts. Attractive benefits include premium healthcare, bonuses, and annual salary reviews.

Qualifications

• Minimum Pre Advanced HSK proficiency in Traditional Chinese.
• At least 1-year experience in customer support and service analysis.
• Experience in BPO is an advantage.
• Proficiency in Traditional Chinese (reading and writing; minimum Pre Advanced HSK).
• At least 1 year of experience in customer support and service analysis.
• Content-moderation-related skills are preferable.
• Proficient with MS Office and Google Drive.
• Willingness to handle multi-projects.
• Experience in the BPO is an advantage.
• Excellent communication, analytical, and problem-solving skills.
• Willing to work on weekends, public holidays, and shifting schedules including night shifts.

Responsibilities

• Review the implementation & efficiency of quality and inspection systems.
• Plan, conduct & monitor testing and inspection of products.
• Investigate customer's claims and non-conformance issues.
• Analyze data to identify areas for improvement in quality systems.
• Develop, recommend, and monitor corrective and preventative actions.
• Evaluate audit findings and implement appropriate corrective action.

Skills

Good English skills

Excellent verbal and written communication skills in English

Proficiency in Traditional Chinese

Analytical and problem-solving skills

Content-moderation-related skills

Multi-projects

Problem solving

MS Office

Google Drive

Education

Bachelor’s degree or equivalent experience

Tools

MS Office

Google Drive

Job description

About the job Quality Analyst - Traditional Chinese

Job Summary

The Content Moderation QA position aims to ensure the consistent and high-quality execution of content moderation policies, providing feedback to enhance accuracy, minimize errors, and contribute to a positive online environment.

Overview

Responsibilities

• Review the implementation & efficiency of quality and inspection systems;
• Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products;
• Investigate customer's claims and non-conformance issues;
• Analyze data to identify areas for improvement in the quality systems;
• Develop, recommend, and monitor corrective and preventative actions;
• Evaluate audit findings and implement appropriate corrective action

Qualifications

• Bachelor’s degree in any field or equivalent experience;
• Good English skills in reading and gathering information from foreign customers' requirements;
• Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely;
• Having a proficiency in Traditional Chinese, reading, & writing (minimum Pre Advanced HSK proficiency);
• Have at least 1-year experience in customer support and service analysis;
• Having content-moderation-related skills is preferable;
• Proficient skills with MS Office and Google Drive;
• Willingness to handle multi-projects;
• Experience in the BPO is an advantage;
• Excellent communication, analytical, and problem-solving skills.
• Willing to work on weekends, public holidays, and shifting schedules including night shifts.

Why Join Gear Inc.?

• Salary and Benefits
• Attractive bonus, benefits and annual salary review;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Paid leave (12 days/year).
• International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
• Laptop/computer and other equipment is provided.
• Training and career development opportunities;
• Free in-house gym and game room for everyone. We love board games, video games, PS5;