Content Moderator

Gear Inc; Town of Somo (WI); On-site; USD 4,000 - 7,000; Full time

Benefits offered by this job

Premium Healthcare

Mental Health Care

Paid leave 12 days

Laptop provided

Career development

In-house gym

Game room

Annual salary review

Job summary

Gear Inc in Hanoi is seeking a Content Moderator to review user-generated content, enforce guidelines and protect community standards across platforms. You will assess content quality and remove material that violates rules, with a focus on safety and user experience.

The role requires handling potentially sensitive content, strong written and verbal communication (B2 level), and the ability to start immediately. Weekend and night shifts are part of the schedule, with up to 40 hours per week.

Qualifications

• Vocational certificate or higher in any field.
• Enjoys watching social media feeds (advantage).
• Capable of withstanding potentially sensitive contents.
• Strong verbal and written communication skills (B2).
• New graduates welcome to apply.
• Able to start immediately is an advantage.

Responsibilities

• Review all user-generated content on your platform (text chats, images, videos, comments).
• Assess adherence to community guidelines and remove content violating standards.
• Manage content safety for short-video products to ensure legal compliance.
• Understand policies and procedures and act swiftly to remove inappropriate content.
• Address inappropriate content reports and apply company policy.
• Coordinate with supervisors to handle contents violating guidelines and update operations standards.
• Audit contents for sharing on social media uploads.
• Review and update content on popular social media platforms.
• Prepare for exposure to potentially harmful or sensitive content in shifts.

Skills

Watching social media feeds

Resilience to sensitive content

Communication skills (B2)

Immediate start available

New graduates welcome

Education

Vocational Certificate or Higher in any field

Job description

The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.

Location: Tam Trinh, Tuong Mai, Hanoi

Working hour:

• Operating hours: Monday through Sunday.
• Work in a maximum of 40 hours per week (5 shift/week with night shift required).
• Availability on weekends, holidays.

Responsibilities

• Review all user-generated content on your platform, including text chats, images, videos, and comments.
• Assess whether the content adheres to community guidelines, make sound a judgment call, and remove any material that violates the standards.
• Manages content safety for short-video products to ensure compliance with legal standards.
• Knowledgeable and possesses a deep understanding of the policies and procedures and ensures swift action to identify and remove inappropriate content before it can cause damage.
• Manages and addresses inappropriate content reports, applies company policy.
• Coordinate with supervisors to deal with contents violating community guidelines and update operations standards
• Perform audit of contents received for sharing on social media uploads
• Review online videos / content / complaints / legal notices received from end-customer on incorrect decisions taken related to copyright work materials
• Review and update content on popular social media platforms
• As per the role: there is possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self-management skills are needed to manage unique risks at a fast-paced environment within the industry.

Key Skills and Experience

• Vocational Certificate or Higher in any field
• Enjoys spending time watching social media feed (is an advantage)
• Capable of withstanding potentially sensitive contents
• Strong verbal and written communication skills (B2 proficiency)
• New graduates are welcome to apply
• Able to start immediately is an advantage

Why Join Gear Inc.?

1. Salary and Benefits

• Attractive bonus, benefits and annual salary review;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Paid leave (12 days/year).
• International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
• Laptop/computer and other equipment is provided.
• Training and career development opportunities;
• Free in-house gym and game room for everyone. We love board games, video games, PS5;