Customer Support Agent (6-Month, Call Center)

Express Employment Professionals - Cincinnati East; East Lansing (MI); Remote; USD 19,000 - 25,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a customer service representative in Michigan's East Lansing area. The role focuses on handling inquiries by phone and email, using a computerized system to track issues and resolutions.

The ideal candidate has at least 6 months of call center experience, is available for a 3-month commitment, and works 8:00 AM to 5:00 PM on weekdays. A wired home internet setup is required.

Qualifications

• 6 months call center experience.

Responsibilities

• Handle customer service inquiries and problems via the telephone.
• May respond to e-mail inquiries.
• Uses computerized system for tracking, information gathering, and troubleshooting.
• May refer to published materials, secondary sources, or more senior staff.
• Communicate routine information clearly with internal and external contacts.

Skills

Call center experience

Job description

Express Employment Professionals - Cincinnati East is seeking a customer service representative in Michigan's East Lansing area. The role focuses on handling inquiries by phone and email, using a computerized system to track issues and resolutions.

The ideal candidate has at least 6 months of call center experience, is available for a 3-month commitment, and works 8:00 AM to 5:00 PM on weekdays. A wired home internet setup is required.