Customer Support & Admin Coordinator

TOPREGAL US Corp.; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

TOPREGAL US Corp. is seeking an organized administrative professional to support customer service and office operations. The role involves answering calls, responding to emails, and maintaining accurate customer records in our ERP system.

You will process orders, coordinate with internal departments, and handle helpdesk tickets while supporting management and cross-functional teams. Strong data entry and multitasking abilities are essential.

Qualifications

• Experience handling customer inquiries and maintaining professional communication.
• Ability to create, update and manage records in ERP systems.
• Proficiency in data entry and order processing.

Responsibilities

• Answer incoming calls and route or process customer inquiries as needed.
• Monitor and respond to customer emails in a professional and timely manner.
• Create, update, and manage customer records and other information in our ERP system.
• Process customer orders and ensure information is entered accurately and completely.
• Handle incoming helpdesk tickets and coordinate customer issues with the appropriate internal departments.
• Prepare, organize, and maintain order-related documents, records, and correspondence.
• Perform general administrative and clerical duties, including data entry, filing, and document management.
• Assist with tracking open orders, customer requests, and outstanding tasks.
• Coordinate information between departments such as warehouse, logistics, accounting, and sales.
• Provide administrative support to management and other team members as needed.
• Follow up internally to ensure open requests and administrative tasks are completed.
• Help maintain accurate and organized company records.
• Assist with other general office and administrative tasks as needed.

Skills

Customer service

ERP system

Data entry

Order processing

Administrative tasks

Tools

ERP system

Job description

TOPREGAL US Corp. is seeking an organized administrative professional to support customer service and office operations. The role involves answering calls, responding to emails, and maintaining accurate customer records in our ERP system.

You will process orders, coordinate with internal departments, and handle helpdesk tickets while supporting management and cross-functional teams. Strong data entry and multitasking abilities are essential.