Administrative & Customer Service Clerk

TOPREGAL US Corp; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

TOPREGAL US Corp is seeking a Sales Representative in Houston, TX. The role involves handling customer inquiries by phone and email, processing orders, and maintaining accurate records in our ERP system.

You will coordinate with warehouse, logistics, accounting, and sales to ensure timely processing and documentation of orders. Strong English communication and data-entry skills are required, with a willingness to learn internal processes in a growing company.

Qualifications

• 1+ year of administrative, clerical, order-processing, or customer service experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable data entry and using business software or ERP systems.
• Good written and verbal communication in English.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Ability to follow established processes and meet deadlines.

Responsibilities

• Answer incoming calls and route or process customer inquiries.
• Monitor and respond to customer emails professionally and promptly.
• Create, update, and manage customer records in our ERP system.
• Process customer orders and ensure information is entered accurately.
• Coordinate information between departments such as warehouse, logistics, and sales.
• Provide administrative support to management and teams as needed.

Skills

Customer service

Data entry

Communication

Organization

MS Office

Tools

ERP system

Microsoft Office

Job description

Sales Representative

Location: Houston, TX

Full-Time/Part-Time Full-Time

Shift Days

Responsibilities

• Answer incoming calls and route or process customer inquiries as needed.
• Monitor and respond to customer emails in a professional and timely manner.
• Create, update, and manage customer records and other information in our ERP system.
• Process customer orders and ensure information is entered accurately and completely.
• Handle incoming helpdesk tickets and coordinate customer issues with the appropriate internal departments.
• Prepare, organize, and maintain order-related documents, records, and correspondence.
• Perform general administrative and clerical duties, including data entry, filing, and document management.
• Assist with tracking open orders, customer requests, and outstanding tasks.
• Coordinate information between departments such as warehouse, logistics, accounting, and sales.
• Provide administrative support to management and other team members as needed.
• Follow up internally to ensure open requests and administrative tasks are completed.
• Help maintain accurate and organized company records.
• Assist with other general office and administrative tasks as needed.

Qualifications

• At least 1 year of administrative, clerical, office, order-processing, or customer service experience preferred.
• Strong organizational skills and excellent attention to detail.
• Comfortable performing data entry and working with business software or ERP systems.
• Good written and verbal communication skills in English.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Ability to accurately follow established processes and procedures.
• Ability to prioritize multiple administrative tasks and meet deadlines.
• Comfortable communicating with customers by phone and email.
• Ability to work independently while collaborating with different departments.
• Dependable, professional, and willing to learn new systems and processes.

About the Organization

TOPREGAL is a family-run company operating throughout North America and Europe. Our many years of experience as an e-commerce specialist for warehouse and office supplies, as well as our customer-oriented approach, make us a reliable partner for all your warehouse and office furnishing needs. More than 100,000 corporate customers already trust our products and our unbeatable price-performance ratio.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We offer you the chance for an exciting career in a very growth-oriented company with start-up character. Unlimited opportunities to design your workplace in an interesting working environment and to participate in the development and optimization of internal processes. You will receive an attractive salary, opportunities for constant development and long-term prospects.

Become part of a dynamically growing company with flat hierarchies and a motivated team.

This position is currently accepting applications.