Customer-Focused Office & Operations Administrator

MP Systems; Enfield (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Paid time off

10+ holidays

401(k) retirement plan

Tuition reimbursement

Life insurance

Employee events

Job summary

MP Systems is seeking an Office Administrator to support customer service and order processing. You will liaise with multiple teams, process orders in ERP, and provide customers with order confirmations, tracking, and invoices. The role offers growth in a high-demand manufacturing environment.

The ideal candidate brings strong communication, attention to detail, and the ability to multitask in a dynamic team setting, with a focus on professional, responsive service.

Qualifications

• High school diploma or GED required.
• Proficient with Microsoft Office.
• Ability to multitask and stay organized.
• Customer service experience preferred.
• Strong problem solving and attention to detail.
• Good communication and teamwork skills.
• Ability to follow standard operating procedures.
• Basic math skills for order processing.

Responsibilities

• Respond to customer queries by phone and email; take appropriate actions to resolve issues.
• Troubleshoot customer inquiries and coordinate with engineering as needed.
• Track technical inquiries/issues in the service database with the team.
• Process orders using ERP systems and provide order documentation.
• Share shipment details, ship dates, tracking, and invoices with customers.
• Coordinate with shipping to track or adjust shipments.
• Perform miscellaneous administrative tasks and ensure policy adherence.

Skills

Customer service

Multitasking

Problem solving

Attention to detail

Organizational skills

Collaborative communication

SOP adherence

Basic math

Education

High school diploma or GED

Job description

MP Systems is seeking an Office Administrator to support customer service and order processing. You will liaise with multiple teams, process orders in ERP, and provide customers with order confirmations, tracking, and invoices. The role offers growth in a high-demand manufacturing environment.

The ideal candidate brings strong communication, attention to detail, and the ability to multitask in a dynamic team setting, with a focus on professional, responsive service.