Customer Support

AppleOne Employment Services; Torrance (CA); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Statutory sick pay

Job summary

AppleOne Employment Services in Torrance, CA is hiring a Customer Support Representative for an on-site contract role. You will assist customers by phone and email, perform high-volume data entry, and troubleshoot EIN application issues in a structured business services environment.

This position suits recent graduates and early-career professionals who value accuracy, clear communication, and a willingness to learn as you interact with the IRS and document resolutions in internal systems.

Qualifications

• Recent graduates and early-career professionals gain hands-on experience in customer support, data entry, issue resolution and business documentation.
• Strong communication and accuracy are valued in a collaborative environment.
• Willingness to learn and adapt within a team setting is encouraged.

Responsibilities

• Provide professional customer support by phone and email with accuracy and courtesy.
• Complete high-volume alpha and numeric data entry with strong attention to detail.
• Troubleshoot EIN application issues and help resolve discrepancies for business owners.
• Work directly with the IRS to assist with customer-related application questions and follow-up.
• Document customer interactions, updates, and resolutions clearly in internal systems.
• Identify opportunities to improve workflow efficiency and support smoother customer service processes.

Skills

Customer support

Data entry

Problem solving

Attention to detail

Job description

Job Summary

We are hiring a Customer Support Representative for an on-site contract opportunity in Torrance, CA. This role is ideal for a tech-savvy, detail-oriented professional who enjoys helping customers, solving problems, and working with high-volume data in a structured business services environment. This is a great opportunity for recent graduates and early-career professionals looking to build hands-on experience in customer support, data entry, issue resolution, and business documentation. The team offers a supportive, collaborative environment where strong communication, accuracy, and a willingness to learn are valued. Candidates who enjoy positive teamwork, steady weekday hours, and the chance to develop practical customer service and technology skills will find this role rewarding.

Key Responsibilities

• Provide professional customer support by phone and email, responding to inquiries with accuracy and courtesy.
• Complete high-volume alpha and numeric data entry while maintaining strong attention to detail.
• Troubleshoot EIN application issues and help resolve discrepancies for business owners.
• Work directly with the IRS to assist with customer-related application questions and follow-up.
• Document customer interactions, updates, and resolutions clearly in internal systems.
• Identify opportunities to improve workflow efficiency and support smoother customer service processes.

Compensation and Benefits

• Pay: $49,920 per year.
• Job Type: Contract/Temporary, indefinite temporary assignment.
• Location: Torrance, CA.
• Work Arrangement: On-site.
• Schedule: Monday through Friday, 9:00 AM to 5:00 PM.
• Overtime available.
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.