Customer Service Representative

AppleOne Employment Services; Miami (FL); On-site; USD 24,796 - 25,485; Full time

Benefits offered by this job

$100 monthly laptop stipend

Major medical benefits for longer assignments

Job summary

AppleOne Employment Services is looking for a Customer Service Representative for a temporary contract in Miami. In this onsite role, you will assist customers with product inquiries, order processing, and issue resolution, while working in a supportive team environment.

The ideal candidate is detail-oriented and enjoys helping people in a fast-paced atmosphere. This role offers a pay rate of $18.00 to $18.50 per hour and includes a $100 monthly laptop stipend.

Qualifications

• Professional and customer-focused demeanor.
• Comfortable using technology throughout the workday.
• Ability to work collaboratively in a team environment.

Responsibilities

• Respond to customer inquiries promptly via various channels.
• Educate customers on products and order status.
• Process orders, exchanges, and returns accurately.
• Investigate and resolve customer concerns effectively.
• Document customer feedback for quality improvement.
• Collaborate with teams to enhance customer satisfaction.

Skills

Customer service skills

Problem-solving

Empathy

Attention to detail

Technical proficiency

Job description

Job Summary

We are seeking a Customer Service Representative for a temporary contract opportunity in Miami, FL. This onsite role is ideal for a customer-focused professional who enjoys helping people, solving problems, and providing accurate information in a fast-paced support environment.

As a Customer Service Representative, you will be the first point of contact for customers, assisting with product questions, order processing, exchanges, returns, shipping updates, and issue resolution. This position offers steady long-term assignment potential through September 2026, a supportive team environment, and the opportunity to build valuable experience in customer support, client care, order management, and customer relationship management.

The ideal candidate is professional, empathetic, detail-oriented, and comfortable using technology throughout the day. You will work with a collaborative team and supportive leadership focused on service quality, customer satisfaction, and continuous improvement.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional, timely, and customer-focused manner.
• Educate customers on products, specifications, availability, order status, and general information.
• Process customer orders, exchanges, returns, and related transactions accurately using internal systems.
• Investigate and resolve customer concerns related to orders, products, sizing, shipping, and account matters.
• Document customer feedback regarding products, website functionality, and overall customer experience.
• Collaborate with management and internal teams to identify trends, improve processes, and support customer satisfaction.

Compensation and Benefits

• Pay rate: $18.00 to $18.50 per hour.
• Employment type: Temporary contract assignment through September 2026, with a slight possibility of permanent hire based on business needs and performance.
• Location: Onsite in Miami, FL.
• Schedule options: 8:00 AM to 4:30 PM or 10:30 AM to 7:00 PM.
• Schedules may vary slightly depending on employee break and lunch periods.
• Additional perk: $100 monthly laptop stipend, as employees will use their own laptop for work purposes.

Equal Opportunity Employer / Disabled / Protected Veterans

The Pay Transparency policy is available at https://d.lod.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

The Know Your Rights poster is available at https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne offers major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations. Learn more about the E-Verify program at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.