Customer Support Representative

AppleOne Employment Services; Los Angeles (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

AppleOne Employment Services in Sherman Oaks, CA is seeking an experienced Customer Support Representative for a direct hire position. The role handles phone and email inquiries, processes paperwork, and coordinates with internal departments to ensure timely, accurate service for customers and stakeholders.

The ideal candidate communicates clearly, pays close attention to detail, and thrives in a collaborative, service-oriented environment where teamwork is valued.

Qualifications

• Experience handling customer inquiries by phone and email.
• Strong written and verbal communication skills.
• Attention to detail and accuracy in paperwork and records.

Responsibilities

• Respond to customer and stakeholder inquiries by phone and email in a professional, timely manner.
• Process paperwork, forms, and customer documentation with accuracy and attention to detail.
• Coordinate with internal departments to help resolve customer needs, order questions, or service requests.
• Maintain organized records of customer interactions, follow-ups, and completed tasks.
• Provide clear written communication while managing multiple requests in a fast-paced support environment.
• Support a positive customer experience by demonstrating patience, professionalism, and follow-through.

Skills

Customer service

Communication

Phone support

Email support

Tools

CRM software

Job description

Job Summary

We are seeking an experienced Customer Support Representative for a direct hire opportunity in Sherman Oaks, CA within the food and beverage production industry. This role is ideal for a customer-focused professional who enjoys solving problems, communicating clearly, and helping customers and internal stakeholders receive timely support.

The Customer Support Representative will handle phone and email inquiries, process customer-related paperwork, and coordinate with internal departments to ensure requests are completed accurately and efficiently. This is a great opportunity to join a collaborative, service-oriented environment where strong communication, attention to detail, and teamwork are valued.

Key Responsibilities

• Respond to customer and stakeholder inquiries by phone and email in a professional, timely manner.
• Process paperwork, forms, and customer documentation with accuracy and attention to detail.
• Coordinate with internal departments to help resolve customer needs, order questions, or service requests.
• Maintain organized records of customer interactions, follow-ups, and completed tasks.
• Provide clear written communication while managing multiple requests in a fast-paced support environment.
• Support a positive customer experience by demonstrating patience, professionalism, and follow-through.

Compensation and Benefits

• Pay range: $22 to $25 per hour.
• Job type: Direct hire.
• Location: Sherman Oaks, CA.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.