Customer Service Representative

AppleOne Employment Services; West Mifflin (Allegheny County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Major medical insurance

Dental insurance

Vision insurance

401k

Job summary

AppleOne Employment Services is seeking a Customer Support & Data Coordination Specialist in West Mifflin. The position is ideal for candidates who enjoy helping others and can stay organized in a fast-paced environment. You will respond to calls, gather project details, and maintain high documentation accuracy.

The role requires excellent communication and multitasking abilities, with a solid typing speed. Full-time hours with shifts in the day and evening are available. Join us to make a difference in supporting our infrastructure-related requests.

Qualifications

• Strong customer service focus with a solutions-oriented approach.
• Ability to stay calm under pressure while maintaining professionalism.
• Previous experience in customer service or call center is a plus.

Responsibilities

• Respond to incoming calls from various stakeholders.
• Collect and verify project details accurately.
• Enter and update data within internal systems.
• Communicate effectively with callers to assist them.

Skills

Customer service mindset

Excellent communication skills

Multitasking ability

Solid typing and data entry skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Web-based tools

Job description

Customer Support & Data Coordination Specialist

We are seeking a reliable and detail-oriented professional to join a fast-paced service team supporting infrastructure-related requests. In this role, you will interact with a variety of callers, gather critical project details, and accurately document information to ensure proper coordination with third-party partners.

This position is ideal for someone who enjoys helping others, can stay organized under pressure, and is comfortable working across multiple systems while handling a steady volume of calls.

What You’ll Do:

• Respond to incoming calls from homeowners, contractors, engineers, and related parties
• Collect and verify project details, including location information using mapping tools
• Accurately enter and update data within internal systems
• Communicate clearly and professionally to guide callers through the process
• Ensure all information is documented with a high level of accuracy
• Maintain composure and professionalism during high-volume or time-sensitive situations

What We’re Looking For:

• Strong customer service mindset with a helpful, solutions-focused approach
• Excellent listening, communication, and problem-solving skills
• Ability to multitask and navigate multiple applications simultaneously
• Solid typing and data entry skills (40+ WPM preferred)
• Comfortable working with web-based tools and programs such as Microsoft Office and virtual communication platforms
• Ability to stay calm and courteous in challenging interactions
• Previous experience in a customer-facing or call center environment is a plus
• High school diploma or equivalent required

Schedule & Training:

Full-time schedule with shifts available during daytime and evening hours. Some roles may include rotating schedules and weekend coverage.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.