Customer Success & Warranty Specialist — Full-Time

Big Sandy Superstore; Dayton (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Plan

ESOP

Paid Time Off

Employee Discount

Job summary

Big Sandy Superstore in Dayton, OH is seeking a Customer Relations Specialist to support customers with orders, warranty issues, and product concerns, ensuring a positive shopping experience that leads to referrals.

You will verify order details, process payments, assist with financing paperwork, answer phones, handle counter inquiries, and maintain organized records while delivering outstanding service and teamwork with store staff.

Qualifications

• Excellent verbal and written communication skills.
• Strong reading and numerical reasoning abilities.
• Accurate and efficient in completing paperwork.
• Proficient with Microsoft Office.
• Excellent organizational and customer service skills.
• High school diploma or equivalent; clerical experience preferred.

Responsibilities

• Verify order information and correct discrepancies.
• Process payments, deliveries, and financing paperwork.
• Answer phones and manage counter inquiries.
• Maintain accurate files and documentation.
• Provide clerical support to store staff.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Reading skills

Numerical reasoning

Paperwork accuracy

Organizational skills

Customer service

Education

High school diploma or equivalent

Clerical experience preferred

Tools

Microsoft Office

Job description

Big Sandy Superstore in Dayton, OH is seeking a Customer Relations Specialist to support customers with orders, warranty issues, and product concerns, ensuring a positive shopping experience that leads to referrals.

You will verify order details, process payments, assist with financing paperwork, answer phones, handle counter inquiries, and maintain organized records while delivering outstanding service and teamwork with store staff.