Customer Relations Specialist - Retail Admin & Orders

Big Sandy Superstore; Dublin (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

ESOP

Paid Time Off

Employee Discount

Stock options plan

Job summary

Big Sandy Superstore in Dublin, OH is seeking a Customer Relations Specialist to support warranty issues, product concerns and order processing to ensure a fully satisfied experience for customers.

The role emphasizes accurate paperwork, strong communication, and superior service. Benefits include health, dental, vision, life insurance, 401K, ESOP, PTO, and employee discounts. Full-time position with opportunities for advancement.

Qualifications

• High school diploma or equivalent; clerical experience preferred.
• Retail or customer service experience is a plus.
• Proficient with basic computer software.

Responsibilities

• Verify order information and correct discrepancies.
• Process cash balances, deliveries, and sales orders in a timely manner.
• Answer phones, manage counter inquiries, and resolve customer questions.
• Complete credit applications and financing paperwork.
• Maintain organized files and support store staff.
• Provide professional communication with internal and external contacts.

Skills

Verbal communication

Written communication

Active listening

Numerical reasoning

Microsoft Office

Organization skills

Customer service

Documentation

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Big Sandy Superstore in Dublin, OH is seeking a Customer Relations Specialist to support warranty issues, product concerns and order processing to ensure a fully satisfied experience for customers.

The role emphasizes accurate paperwork, strong communication, and superior service. Benefits include health, dental, vision, life insurance, 401K, ESOP, PTO, and employee discounts. Full-time position with opportunities for advancement.