Customer Experience & Orders Specialist

Big Sandy Superstore; Plainfield (IN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Plan

ESOP

Paid Time Off

Employee Discount

Job summary

Big Sandy Superstore is seeking a Customer Relations Specialist to support warranty issues, product concerns, and order processing. You will help ensure a fully satisfied customer experience and assist store staff with clerical tasks as needed.

The role emphasizes accurate documentation, timely processing of payments, and professional communication with customers and team members. High school diploma and strong MS Office skills are expected.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication and listening skills.
• Strong basic reading and numerical reasoning.
• Ability to complete paperwork accurately and neatly.
• Proficiency with Microsoft Office.
• Excellent organizational and customer service skills.

Responsibilities

• Verifies information related to orders and corrects discrepancies.
• Processes documentation for cash balances, deliveries, and orders within guidelines.
• Provides customer service by answering phones and handling inquiries.
• Completes credit applications, payments and financing paperwork.
• Communicates professionally with internal and external personnel.
• Maintains accurate files and supports store staff as needed.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Numerical reasoning

Microsoft Office

Education

High school diploma

Tools

CRM software

Job description

Big Sandy Superstore is seeking a Customer Relations Specialist to support warranty issues, product concerns, and order processing. You will help ensure a fully satisfied customer experience and assist store staff with clerical tasks as needed.

The role emphasizes accurate documentation, timely processing of payments, and professional communication with customers and team members. High school diploma and strong MS Office skills are expected.