Customer Experience & Orders Specialist

Big Sandy Superstore; South Charleston (WV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Plan

ESOP

Paid Time Off

Employee Discount

Job summary

Big Sandy Superstore in Charleston, WV is hiring a Customer Relations Specialist to help customers with orders, warranty issues, and product concerns while delivering a positive experience. This full-time role includes processing orders, handling payments, answering phones, and maintaining accurate files.

A high school diploma and clerical experience are preferred; strong communication and Microsoft Office skills are essential.

Qualifications

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office
• Excellent organizational skills
• Outstanding customer service skills.

Responsibilities

• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
• Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
• Completes and processes credit applications, payments and financing paperwork.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Skills

Verbal & written communication

Listening skills

Reading skills

Numerical reasoning

Paperwork accuracy

Microsoft Office

Organization skills

Customer service

Education

High school diploma or equivalent

Clerical experience preferred

Tools

Microsoft Office

Job description

Big Sandy Superstore in Charleston, WV is hiring a Customer Relations Specialist to help customers with orders, warranty issues, and product concerns while delivering a positive experience. This full-time role includes processing orders, handling payments, answering phones, and maintaining accurate files.

A high school diploma and clerical experience are preferred; strong communication and Microsoft Office skills are essential.