Customer Relations Specialist - ESOP & Stock Options

Big Sandy Superstore; Hamilton (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Plan

ESOP

Paid Time Off

Employee Discount

Employee Stock Ownership Program

Stock Options Plan

Wellness resources

Job summary

Big Sandy Superstore in Hamilton, OH is seeking a Customer Relations Specialist to help customers with warranty issues, product concerns, and order processing, delivering an exceptional in-store experience.

The role focuses on accurate data entry, handling inquiries by phone and counter, processing payments and financing paperwork, and maintaining organized files to maximize store productivity and customer satisfaction.

Qualifications

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.

Responsibilities

• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes documentation and processes cash balances, deliveries, sales orders, and account balances in compliance with corporate guidelines.
• Provides customer service support by answering phones, managing counter inquiries, processing payments, solving complaints/questions.
• Completes and processes credit applications, payments and financing paperwork.
• Communicates with internal and external personnel professionally and timely.
• Maintains accurate files and processes to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Skills

Verbal & written communication

Organizational skills

Customer service

Reading & comprehension

Numerical reasoning

Paperwork accuracy

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Big Sandy Superstore in Hamilton, OH is seeking a Customer Relations Specialist to help customers with warranty issues, product concerns, and order processing, delivering an exceptional in-store experience.

The role focuses on accurate data entry, handling inquiries by phone and counter, processing payments and financing paperwork, and maintaining organized files to maximize store productivity and customer satisfaction.